Privacy Policy Page

PRIVACY NOTICE

This is the privacy notice of MEBANY LIMITED with registration number 14982909.

Our registered office is at 203, West Street, Fareham, Hampshire, PO16 0EN, United Kingdom.

The privacy notice tells you about your privacy rights and how the law protects you. In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

At Mebany, accessible at Mebany.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mebany website and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect at Mebany website. This policy is not applicable to any information collected offline or via channels other than this website.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

    1. Consent 

This Privacy Policy describes how Mebany.com, and its affiliates collect and process your personal information through Mebany websites, devices, products, services, online transactions, and applications that reference this privacy policy. 

By using our website, you are hereby consenting to the practices described in this Privacy notice and agree to its terms. 

    2. Why and how we collect and use your personal information? 

We may collect your personal information as an individual for various purposes, such as the following:

Access and use of websites or other online services 

When using one of our websites, or using an online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We also collect information about your activities during your visit to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products, and services.

Responding to your request for information, order, or support

When you contact us in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfil your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you. 

When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering of most services and products we require you to have registered with Mebany on our website. Registration may also allow you to customize and control your privacy settings.

Your use of our Cloud services 

We collect information about your use of Mebany Cloud services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support, and improve and develop our products and services. For details regarding the technologies we employ, the personal information we collect, as well as how to control or block tracking or to delete cookies, please refer to the Mebany Online Privacy Statement. 

Contacting employees of our clients, prospects, partners, and suppliers 

In our relationship with clients or prospects, partners, and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors, and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship. 

    • Visitor information 

We register individuals visiting our sites and locations (name, identification, and business contact information) and use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.

    • Marketing 

Most information we collect about you comes from our direct interactions with you. When you register for an event, we may collect information (online) in relation to the event organization, and during an event, such as participation in sessions and survey results. 

We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. 

You can choose to receive information by email, telephone or postal mail about our products and services, or sign-up for subscriptions. When visiting our websites or using our services we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an e-mail to ([email protected]) or clicking the unsubscribe button on any communication received.

Where we reference that we use your personal information in connection with a request, order, transaction, or agreement (or preparing for the same), or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you. 

Where we reference that we use your personal information in relation to marketing, improvement or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this based on our or a third party’s legitimate interests, or with your consent.

    • Information Security and Accuracy 

We intend to protect your personal information and to maintain its accuracy. Mebany implements reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use and disclosure.

    3. Personal data we process

How we obtain personal data

The information we process about you includes information:

    • you have directly provided to us.

    • that we gather from third party databases and service providers.

    • as a result of monitoring how you use our website or our services.

Types of personal data we collect directly. 

When you use our website, our services or buy from us, [for example, when you create an account on our website,] we ask you to provide personal data. This can be categorised into the following groups:

    • personal identifiers, such as your first and last names, your title, and your date of birth.

    • contact information, such as your email address, your telephone number and your postal addresses for billing, delivery, and communication. 

    • account information, including your username and password.

    • payment information, such as a debit or credit card number and expiry date and bank account details.

    • records of communication between us including messages sent through our website, email messages and telephone conversations.

    • marketing preferences that tell us what types of marketing you would like to receive.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. 

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

    4. How we use your information

We use the information we collect in various ways, including to:

    • Provide, operate, and maintain our website.

    • Improve, personalize, and expand our website.

    • Understand and analyze how you use our website.

    • Develop new products, services, features, and functionality.

    • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

    • Send you emails.

    • Find and prevent fraud.

    5. How you can correct or delete personal information

If you have submitted personal information to us and would like that information to be deleted from our records or would like to update or correct that information, please click on the "contact us" link on our website and contact us as indicated. 

If you do not wish for us to use your personal information to send you promotions regarding our products or services, you can opt out by sending an email to [email protected] stating your request. 

If we have sent you a promotional email, you may choose not to receive our promotional emails any more simply by clicking on the unsubscribe link at the bottom of such email.

    6. How is personal information used for communications?

We may contact you periodically by email or telephone to provide information regarding programs, products, services, and content that may be of interest to you. 

In addition, some of the features in this website allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via email. The email response or confirmation may include your personal information. We cannot guarantee that our email to you will be secure from unauthorized interception. 

    7. Log Files 

Mebany Limited follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. 

The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. 

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

    8. Types of personal data we collect from third parties 

We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes to be able to assess the quality of the services you offer. The additional information we collect can be categorised as follows:

    • information that confirms your identity.

    • business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered).

    • information that confirms your contact information.

    • reviews and feedback about your business on other websites through which you sell your services • unsolicited complaints by other users.

    9. Types of personal data we collect from your use of our services

By using our website and our services, we process.,

    • your username and password and other information used to access our website and our services.

    • technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system.

    • usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages.

    • information you contribute to our community, including reviews.

    • your replies to polls and surveys.

    • transaction information that includes the details of the products services you have bought from us and payments made to us for those services.

    • your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

    10. Our use of aggregated information 

We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual.

Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. 

For example, we may aggregate usage information to assess whether a feature of our website is useful. 

However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice. 

    11. If you do not provide personal data we need 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. 

In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

    12. The bases on which we process information about you

The law requires us to determine under which defined bases we process different categories of your personal data, and to notify you of the basis for each category.

 If a basis on which we process your personal data is no longer relevant, then we shall immediately stop processing your data. If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

    a) Information we process because we have a contractual obligation with you 

When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.

We may use it to:

    • verify your identity for security purposes when you use our services.

    • sell products to you.

    • provide you with our services. 

    • provide you with suggestions and advice on products, services and how to obtain the most from using our website. 

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

    b) Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including (job opportunities and) our products and services, you provide your consent to us to process information that may be personal data. Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website. 

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. 

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no exists. 

You may withdraw your consent at any time by instructing us via email at, [[email protected] or Menaby.com], and we will stop processing your data for that purpose.

    c) Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. 

Where we process your information on this basis, we do after having considered: 

    • whether the same objective could be achieved through other means.

    • whether processing (or not processing) might cause you harm.

    • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

    • improving our services.

    • record-keeping for the proper and necessary administration of Mebany.

    • responding to unsolicited communication from you to which we believe you would expect a response.

    • preventing fraudulent use of our services.

    • exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property.

    • insuring against or obtaining professional advice that is required to manage Mebany’s risk.

    • protecting your interests where we believe we have a duty to do so.

    d) Information we process because we have a legal obligation

Sometimes, we must process your information to comply with a statutory obligation to protect the rights or safety of Mebany, our users and others. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal data.

    e) Information you provide

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. 

For example, when you leave a review or post a message on our website, we reasonably assume that you consent for the message to be seen by others. We may include your username with your message, and your message may contain information that is personal data.

Other examples include:

    • tagging an image.

    • clicking on an icon next to another visitor’s message to convey your agreement, disagreement, or thanks.

 In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. We request that you do not share personal identifiable information on such post.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us at ([email protected])

    13. Payment information 

We design our systems with your privacy and security in mind. We provide paid products and /or services. We use third-party services for payment processing.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standard set by Payment Card Industry Data Security Standard (PCI-DSS), as managed by the PCI-DSS security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information. 

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page of a reputable payment provider website. That page may be branded to look like a page on our website, but it is not controlled by us. PCI-DSS requirements help ensure the secure handling of payment information. Part of our security procedures may entail that you verify your identity before we disclose personal information to you. It is important that you protect against unauthorized assess to your passwords and electronic devices.

    14. Links to other sites 

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. 

We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. 

    15. Information Obtained from Third Parties 

Although we do not disclose your personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal data from third parties whose services we use. No such information is personally identifiable to you. 

    16. Third party advertising and service providers on our website 

Third parties may advertise on our website, or we may employ the services of individuals or companies to perform functions on our behalf. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you. Examples includes, delivering packages, analysing data, processing payment, and providing customer service.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts and service delivery.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties. However, they must process the personal information in accordance with the applicable data protection laws.

    17. Advertising Partners Privacy Policies 

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Mebany marketplace, which are sent directly to users' browser. 

They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. 

Note that Mebany Limited has no access to or control over these cookies that are used by third-party advertisers. 

    18. Third Party Privacy Policies 

Mebany’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. 

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

    19. Credit reference 

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

    20. Service providers and business partners 

We may share your personal data with businesses that provide services to us, or with business partners. As examples:

    • we may pass your payment information to our payment service provider to take payments from you.

    • we may use fraud prevention agencies and credit reference agencies to verify your identity and we may pass your information to those agencies if we strongly suspect fraud on our website.

    • we may pass your contact information to advertising agencies to use to promote our services to you.

    21. Referral partners 

This is information given to us by you in your capacity as an affiliate of us or as a referral partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. 

We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

    22. Use of information we collect through automated systems

    a. Cookies 

We use technology such as “Cookies” to collect information and store your online preferences. By managing your cookies preference, you enable or disable a specific set of cookies based on predefined categorization.

 Like any other website, Mebany Limited uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Our website uses cookies to distinguish you from other users of our website. This helps Us to provide you with a good experience when you browse our website and allows Us to improve the Website. By using our website, you agree to our use of cookies as more specifically set out below. 

A cookie is a small file of letters and numbers that We store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. 

They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered. 

They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history. 

Some cookies may last for a defined period, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them. Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. 

Your web browser may support a plug-in or addon that helps you manage which cookies you wish to allow to operate.

The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. 

If you choose not to use cookies or prevent their use through your browser settings, you may not be able to use all the functionality of our website.

    b. We use cookies in the following ways: 

    • to track how you use our website.

    • to record whether you have seen specific messages we display on our website.

    • to keep you signed into our website.

    • to record your answers to surveys and questionnaires on our site while you complete them.

    • to record the conversation thread during a live chat with our support team

    c. The cookies We use include: 

Analytical cookies. They allow Us to recognize and count the number of visitors and to see how visitors move around the Website when they are using it. This helps Us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

Functionality cookies. These are used to recognize you when you return to our website. This enables Us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed to our affiliate’s websites. We will use this information to make our website, offers e-mailed to you and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Persistent Cookies: Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site. 

Session Cookies: Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.

Third-Party Cookies: Third-party cookies are not placed by us, instead, they are placed by third parties that provides services to us and / or to you. Third-party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us. Please note that third parties’ affiliates may also use cookies, over which We have no control. 

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our website. 

    23. Google DoubleClick DART Cookie 

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.easelowmarket.com.ng and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.

    24. Personal identifiers from your browsing activity 

Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider, and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. 

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. 

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.

    25. Re-marketing

 Re-marketing involves placing a ‘tracking technology’ such as a cookie, a ‘web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant adverts for our services when you visit some other website. The benefit of re-marketing technology is that we can provide you with more useful and relevant adverts, and not show you ones repeatedly that you may have already seen. 

We may use a third-party advertising service to provide us with re-marketing services from time to time. If you have consented to our use of such tracking technologies, you may see advertisements for our products and services on other websites. 

We do not provide your personal data to advertisers or to third-party re-marketing service providers. However, if you are already a member of a website whose affiliated business provides such services, that affiliated business may learn of your preferences in relation to your use of our website. 

    26. Your rights 

The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. 

    27. GDPR Data Protection Rights 

We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. 

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. 

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. 

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us or send an email to [email protected]

    28. Use of Mebany Services by Children

We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Mebany services does not knowingly collect any Personal Identifiable Information from children under the age of 18.If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

    29. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

    30. Delivery of services using third party communication software 

With your consent, we may communicate using software provided by a third-party advertising and links to other websites. We provide advertising companies with information that allows them to share relevant Mebany ads to measure their efficacy. Note that we do not share your name or personal identifiable information. Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR. 

If you have any concerns about using a particular software for communication, please tell us.

    31. Data may be processed outside the United Kingdom (UK)

Our websites are hosted in United Kingdom. 

We may also use outsourced services in countries outside the UK from time to time in other aspects of our business. 

Accordingly, data obtained within the UK, or any other country could be processed outside the UK.

We use the following safeguards with respect to data transferred outside the UK:

    • the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

    • the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority.

    • we comply with a code of conduct approved by a supervisory authority.

    • we are certified under an approved certification mechanism as provided for in the Act.

    • both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority relating to protection of your information.

    32. Control over your own information 

It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes. At any time, you may contact us to request that we provide you with the personal data we hold about you. 

At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our website. To obtain a copy of any information that is not provided on our website you should contact us to make that request. 

When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information. 

Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. 

If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you. 

We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.

    33. Communicating with us

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us to reply with the information you need. 

We record your request and our reply to increase the efficiency of our business. We may keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

    34. Complaining

 If you are not happy with our privacy policy, or if you have any complaint, then you should tell us. You can find further information about our complaint handling procedure at Mebany.com. When we receive a complaint, we record the information you have given to us based on consent. We use that information to resolve your complaint. 

We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while doing so. 

Making a complaint may not result in the removal of the content. Ultimately, we must make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it. 

If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is. 

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

 If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

    35. Retention period 

Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us: 

    • to provide you with the services you have requested.

    • to comply with other law, including for the period demanded by our tax authorities.

    • to support a claim or defence in court 

We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g., audit, accounting, and statutory retention terms), handling disputes, and for the establishment, exercise, or defense of legal claims in the countries where we do business. 

Because the circumstances may vary depending on the context and the services, the information provided in Online Privacy Statement or provided in a specific notice may provide more detailed information on applicable retention terms. 

    36. Compliance with the law 

Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’). 

    37. Changes/Review of This Privacy Policy 

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us or send an email to [email protected]. Mebany is a UK based online marketplace, established in July 2023. Mebany is one of the leading cutting-edge multi-vendor e-commerce marketplaces that connects buyers and sellers across the globe and with a user-friendly interface that provides a seamless experience.

 Our Contacts 

If you have any concerns about privacy at Mebany please contact us via the following:

Tel: +447510304904 

Email: [email protected] 

Website: www.mebany.com