Return Policy Page

    1. CANCELLATION AND REFUNDS

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

        1.1. We now inform you that information relating to all aspects of our goods is not in this document but in our marketing material, whether that is in the medium of our website or in hard copy.

        1.2. The following rules apply to cancellation of your order:

            1.2.1. If you have ordered goods, but not received them, you may cancel your order without giving a reason, at any time within 30days of delivery. You will have no obligation and we will return your money. However, there are some exceptions.

            1.2.2. If your order has already been packed, unfortunately we are not able to cancel your order. Please wait for your order to arrive and then request a refund. However, almost all items are returnable within 30days of delivery. The few exceptions are for;

    • clothing items that have been worn, washed, damaged, or all items that have tags, packaging or hygiene stickers removed, or are part of an incomplete set.

    • Items specifically labelled as non-returnable.

    • customised items.

    • some free gifts.

    • Any product missing the serial number or UPC.

    • Some jewelry orders

            1.2.3. We will return your money subject to the following conditions:

    • we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.

    • you comply with our procedure for returns and refunds.

        1.3. The option to cancel your order is not available:

            1.3.1. If they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.

            1.3.2. If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

1.4. In any of the above scenarios, depending on your bank, refund can take up to 30days or longer to be credited to your original payment account. The original shipping fee is not refundable if your return is not as a result of Mebany’s fault.

2. RETURNS AND REFUNDS

2.1. Returns of products by buyers and acceptance of returned products by sellers   shall be managed by us in accordance with the returns page on the website as may be amended from time to time. Acceptance of returns shall be in our discretion subject to compliance with applicable laws of the territory.

   2.2.   Refunds in respect of returned products shall be managed in accordance     with the refunds page on the website as may be amended from time to time. Our rules on refunds shall be exercised in our discretion subject to applicable laws of the territory. 

We may offer refunds in our discretion:

  2.3. In respect of the product price

  2.4. Local and/or international shipping fees (as stated on the refunds page); and 

2.5. By way of store credits vouchers mobile money transfer, bank transfers or such other methods as we may determine from time to time. 

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

        2.6. If an item is eligible for return, and refund, you may return it within the return window of 30 days of delivery.

        2.7. So far as possible, goods should be returned:

    • with both Goods and all packaging as far as possible in their original condition.

    • securely wrapped.

    •  Including our return label. 

        2.8. You must indicate on the website that you would like to return Goods specifying exactly what Goods and when purchased and giving full details of the defect or other reason for return. We will then issue returns note. If you send Goods to us without a return request, we may not be able to identify sufficient details to enable us to attend to your compliant.

        2.9. If we agree that the Goods are faulty, we will:

    • refund the cost of return/delivery.

    • repair or replace the Goods as we choose.

        2.10. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.